As government agencies try to deal with a myriad of challenges, it may be more important than ever that leaders formulate resiliency strategies to ensure they can continue to provide services to the public.

How government agencies come to use generative AI and other innovative technologies in their operations will largely depend upon how the regulatory scheme unfolds.

How can government agencies best use generative artificial intelligence applications to fight fraud that is growing more sophisticated with each passing month?

The changing nature of evidence and records management by law enforcement requires state and local court systems to follow suit and modernize their business operations.

Cybersecurity has become a growing challenge for all levels of government, especially as digitalization and remote working increases among government agencies.

Additional resources from my presentation at the WCMA 2023 summer conference in Green Bay.

As government agencies move closer to their sustainability goals, adopting circular economic principles could be an advantage, especially with technology investments.

With a wave of likely retirements coming, process mapping could help government agencies prepare now for staff turnover and the loss of institutional knowledge

Post-pandemic, consumer expectations for delivery of government services have shifted dramatically, leaving many agencies and organizations struggling to keep up.

When I worked in local government I didn’t fully understand how small business revenues, expenditures, and wages worked. I’m offering a transparent look at how my business numbers look and why our rates are set where they are.